Consulting

Senior CRM Consultant | CRM Practice Lead

Corporate Mission

DIS drives corporate digital transformation by implementing modern business practices and software solutions that are built for the Cloud. Our mission is to provide high-quality IT services and solutions that not only meet our customers’ needs, but also conform to their vision for competitiveness and development.

Why We Are Hiring

Demand for Dynamics 365 and Power Platform work is outgrowing our team, so we are building the department rather than stretching it. We want people who have already done this work and can shape how the practice is run — our methodology, our offerings and who we hire next.

 

Two Tracks

Track A — Senior CRM Consultant

Senior functional authority on your engagements. You lead implementations end to end, set the design standard and mentor the team. 5+ years, 3+ on Dynamics 365 CE, two or more full implementations.

 

Track B — CRM Practice Lead / Solution Architect

You build the department: solution architecture, delivery standards, capability and hiring plan, and the senior technical face to customers and Microsoft. 8+ years, 5+ on Dynamics 365 CE, enterprise projects led as lead consultant or architect.

Not sure which fits? Apply anyway and tell us what you are looking for.

 

Responsibilities

  • Lead requirements and process workshops across sales, customer service and marketing.
  • Design solutions around the customer’s strategy, constraints and industry — and defend the design to business and IT alike.
  • Own the full lifecycle: fit-gap, configuration, data migration, testing, training, go-live, hypercare.
  • Own the commercials of your engagements — scope, estimates, change requests, margin.
  • Support pre-sales: demos, proposals, RFPs, estimation.
  • Mentor consultants and be the person they escalate to.
  • Build the practice: methodology, accelerators, enablement, interviewing.
  • Advise key accounts beyond go-live on their CRM roadmap.
  • Stay certified on Microsoft technologies and bring it back to the team.

 

Track A 

  • Lead mid-size implementations or major workstreams as senior functional authority.
  • Deep specialisation in one or more D365 CE apps; our internal reference point.
  • Quality-gate other consultants’ functional designs.

 

Track B 

  • Own enterprise architecture: data and security model, integrations, ALM, licensing.
  • Set delivery standards, governance and quality gates across projects.
  • Co-own the growth plan with management: capabilities, hiring, certifications, partner designations.
  • Lead and develop the consulting team.

 

Required

  • Higher education degree (Computer Science, Engineering, Economics, Operations Research, Business Administration or similar).
  • Hands-on delivery of Dynamics 365 Sales and/or Customer Service in a consulting or partner setting — full lifecycle, not support.
  • Power Platform: model-driven and canvas apps, Power Automate, Dataverse modelling and security roles.
  • Able to run a senior-stakeholder workshop and write a functional design others can build from.
  • Scoping and estimation — you can size work and explain the number.
  • Analytical thinker with a structured approach to ambiguity.
  • Fluent English.

 

Desirable

  • Dynamics 365 Customer Insights (Journeys and Data).
  • Copilot and AI agents — Copilot for Sales and Service, Copilot Studio, agents grounded on Dataverse. Nice to have now; central to what we deliver next.
  • Certifications: MB-280, PL-200, PL-600.
  • Cloud environments (IaaS, PaaS, SaaS), ideally Microsoft Azure.
  • Integrations: Azure Integration Services, REST APIs, ERP (Business Central or F&O).
  • Power Platform ALM/DevOps and Power BI on CRM data.
  • Structured delivery methodology (Success by Design, Agile).
  • Sector depth in.
  • Greek for local-market engagements.

 

Competencies

  • Credibility with senior stakeholders.
  • Autonomous in changing environments — and able to give others that autonomy.
  • Organised across parallel engagements without losing detail.
  • Focused on customer outcomes, not tasks closed.
  • Strong presentation and facilitation skills.
  • Self-motivated, comfortable owning a number.
  • A teaching instinct — you make the people around you better.
  • Judgement about which new technologies are worth adopting.

 

Your First Year

  • 90 days: leading your first engagement, with a view on what you would change here.
  • 6 months: owning a client relationship and mentoring at least one consultant.
  • 12 months: better delivery quality and a stronger practice — assets built, people developed, offerings shaped. Track B: team plan agreed and hiring under way.

 

We Offer

  • Competitive compensation, benchmarked for senior profiles
  • Private health coverage on the Company’s group program.
  • Modern digital workplace with hybrid and flexible working.
  • Real influence over how this department is built and taken to market.
  • Funded certifications, paid exam time, Microsoft partner enablement and events.
  • High-profile customers and reference-worthy projects.
  • A path towards practice leadership or solution architecture.

 

Process

Intro call with the hiring manager → technical and functional discussion with the CRM team, on a real scenario → conversation with management → offer. Around [2–3] weeks, with feedback after every stage.

 

Equal Employment Opportunity

DIS applies an equal employment opportunity policy, ensuring that all hiring decisions are made solely based on the professional qualifications, skills, and experience of candidates. The company is committed to equal treatment and non-discrimination throughout the selection and employment process, regardless of gender, age, nationality, disability, religion, sexual orientation, or any other personal characteristic protected by applicable law.

 

Interested?

Send your CV to careers@dis.com.gr  and tell us which track interests you.

Get started now with DIS

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