AI for Customer Service

AI lets service teams solve more requests without growing the queue. Virtual agents can answer common questions instantly and pass complex cases to your team, allowing employees to focus on customers who need human support. Customers get answers whenever they need them, at any hour.

That is where DIS brings AI into customer service with Microsoft Dynamics 365 Customer Service. The AI-powered solution supports phone, email, live chat and self-service, while Microsoft 365 Copilot helps employees work more efficiently across documents, email and meetings. Power Platform adds custom apps and automations around the service process.

With DIS, the entire project is covered from planning to implementation and support. As a Microsoft Solutions Partner for Business Applications and Data & AI, with more than 300 Microsoft certifications, we provide fit-gap analysis, business analysis, project management and ongoing customer support.

Start with one type of request. Choose the question your team handles most often, such as order status or invoice enquiries. We pilot AI on that use case, measure the results and then scale what works. Book an AI workshop to choose your first use case.