Case Study
Introduction
THEON International, a member of the THEON Group, is one of the world’s leading providers of innovative electro-optical solutions, specializing in night vision and thermal imaging systems for defense and strategic applications. Since 1997, THEON has established a strong international presence in more than 71 countries worldwide, with over 200,000 systems delivered to Armed and Special Forces units globally. With subsidiaries and production facilities across Europe, the United States, the Middle East, and Asia, the company has been listed on the EURONEXT Amsterdam (AMS: THEON) since February 2024.
DIS Dynamic Integrated Solutions, a leading Microsoft Cloud Solution Provider and digital transformation specialist, undertook the implementation of a unified and globally scalable ERP & Field Service platform for THEON, leveraging Microsoft Dynamics 365 Finance, Microsoft Dynamics 365 Supply Chain Management, and Microsoft Dynamics 365 Field Service. Through its deep expertise and extensive implementation experience, DIS enabled THEON to transition into a new era of operational unification, agility, and precision across its global operations.
“The new platform strengthens our ability to make strategic decisions and deliver superior support to our customers worldwide.”
— Panagiotis Maniotis, CIO, THEON International
Challenge
The continuous international expansion of THEON International and the increasing complexity of its operations highlighted the need for unified, flexible, and automated business systems. Limited real-time visibility, fragmented financial and logistics management, and the growing demand for efficient technical support created significant challenges for the company’s continued growth and operational efficiency.
• Fragmented Financial & Supply Chain Operations
Managing THEON’s global activities required the unification of financial management and supply chain processes in order to improve operational performance, reduce errors, and ensure real-time business visibility.
• Limited Real-Time Decision-Making Capabilities
The previous infrastructure did not provide immediate, reliable, and connected information, leading to delays and inconsistencies in strategic decision-making.
• Inefficient Maintenance & Customer Support Processes
Maintenance operations and support request management lacked automation, resulting in limited flexibility and slower response times to technical service requests.
Solution
DIS Dynamic Integrated Solutions designed and implemented a comprehensive digital transformation strategy for THEON International based on the Microsoft Dynamics 365 ecosystem. By leveraging the capabilities of Microsoft Dynamics 365 Finance and Microsoft Dynamics 365 Supply Chain Management for a unified ERP environment, alongside Microsoft Dynamics 365 Field Service for advanced technical support management, THEON established a fully integrated and globally scalable operational platform.
Through the adoption of advanced AI capabilities, automation tools, and mobile applications, the company gained enhanced operational visibility, faster response times, and improved coordination across departments and international operations, creating a strong foundation for future growth and operational excellence.
Greater accuracy and limitation of human error
International production and distribution facilities are consolidated
It allows the platform to adapt to the growing needs of the group.
Automatic allocation to the appropriate technicians.
Background and maintenance instructions for field technicians.
Minimize breakdowns and increase equipment availability.
Immediate and dedicated customer service.
Benefits
The new digital infrastructure of THEON International delivers greater operational consistency, strategic agility, and faster responsiveness across global operations. Through real-time data access, predictive maintenance capabilities, and fully automated processes, the company has strengthened decision-making, enhanced customer support, and established a strong foundation for continued international growth.
✔ Operational Unification & Improved Governance
THEON now operates through a unified ERP environment that connects financial and supply chain operations, improving coordination, transparency, and operational control across the organization.
✔ Enhanced Strategic Decision-Making
Real-time analytics and reporting through Microsoft Power BI provide immediate visibility into KPIs and enable leadership teams to make faster, data-driven strategic decisions.
✔ Superior Customer-Centric Support
With the implementation of Microsoft Dynamics 365 Field Service, THEON can respond more efficiently to support and maintenance requests, significantly improving customer experience and service quality on a global scale.
Useful Information
