Case Study
Introduction
With more than 45 years of presence in the tourism industry, the Group is renowned for its exceptional services, unique locations, premium facilities, and refined gastronomy. Mitsis operates 23 hotels and 13 spas across Greece and employs more than 5,000 professionals, making a significant contribution to the country’s tourism sector and employment market.
With the specialized support of DIS, the Group successfully implemented Microsoft Dynamics 365 HR, strengthening its human resources operations and streamlining critical HR processes.
Challenge
Managing thousands of employee records while ensuring data accuracy across all payroll and HR systems required a robust and reliable solution. At the same time, there was a need for a self-service platform that would provide employees with easy access to their personal information, leave requests, and benefits.
With many HR processes still handled manually, the team sought greater automation to achieve faster and more reliable operations. In addition, managers needed immediate access to team data for improved visibility and more informed decision-making.
Finally, the solution had to be scalable and adaptable to the future growth of the Mitsis Group, supporting a dynamic and continuously evolving workforce.
Solution
Through a seamless integration between Microsoft Dynamics 365 HR and the existing payroll system, DIS enabled the automatic transfer and processing of data, simplifying payroll management for thousands of employees.
Customized dashboards and dynamic reporting tools provide Mitsis Group managers with easy access to team performance and HR data.
DIS implemented customized approval workflows to simplify leave requests and benefits management.
Workflow automation within Microsoft Dynamics 365 HR optimizes HR tasks such as employee evaluations, promotions, and succession planning.
With user-friendly bulk data handling, Mitsis Group can now quickly import and export HR data.
Benefits
The automation and streamlining of workflows have increased operational efficiency, freeing up time for strategic HR activities and boosting overall productivity. The employee experience has improved significantly through the self-service platform, offering greater control over their personal information and benefits, resulting in increased satisfaction and engagement.
At the same time, managers now have access to detailed team data, facilitating informed decision-making. Finally, the Microsoft Dynamics 365 HR solution has equipped the Mitsis Group with the necessary flexibility to meet future workforce needs and support business growth.
Useful Information