Written by Administrator
Tuesday, 18 September 2012 13:36

A Leader in Sales Force Automation

According to Gartner, in 2012, $4.7 billion was invested in sales applications. SFA deployments continue to focus on core functional capabilities for accounts, contacts, opportunities, selling processes and sales operations. SFA requirements are unique for each B2B sales organization, based on the maturity and culture of the organization in its use of technology, sophistication of sales practices and anticipated ROI.*
*Desisto, Robert P., and Patrick Stakenas (analysts). "Magic Quadrant for Sales Force Automation." Gartner. July 17, 2013.

Intuitive user experiences can deliver amazing customer experiences

The redesigned user interface in Microsoft Dynamics CRM 2013 brings all the tools you need inside the primary CRM application, eliminating "app-flipping," and promoting seamless collaboration across teams.

Configure once, use anywhere, period

You told us you want a unified platform for your customer data, not a series of one-off apps. So we've taken a different approach to mobile. 
Microsoft Dynamics CRM 2013 has full-blown native capabilities for iOS and Windows 8. And you only have to configure once to get it.

Drive toward success

We understand the importance of driving toward an outcome, which is why business processes are a significant component of our new user experience. Completely configurable process guidance takes the "guess" out of "work," driving each individual and your entire organization toward success. It's a roadmap—from where you are now to where you need to go to reach your ultimate goal.

Help your sales teams stay connected

Watch the video to learn how you can stay connected to your team while on the go.
Keep your sales teams connected. Foster productive internal and external communities by enabling your people to share news, information, and best practices. Embedded Yammer and powerful file-sharing capabilities enable you to collaborate with your team in the context of the work at hand.
That way, your mobile sales reps continue to "work the deal" while on the road. Your field salespeople can arrive prepared for every meeting by accessing schedules and communications via the phones and tablets they choose to use. And, with access to real-time customer and partner information, they can deliver more impactful engagements.

Use insights to make interactions personal

Take your account and contact information from static to dynamic by providing relevant insights through real-time account data, news, social activity, and connection information. Use integrated sales intelligence and social media to target profitable opportunities and to have more relevant sales conversations.
Give your sales managers and executives increased visibility into business health using rich inline visualizations and real-time dashboards.

Customer care

Delivering exceptional customer care starts from the inside out—to win the hearts of your customers, you must first win the hearts of your employees. After all, they are on the front lines in that moment of truth when customers are deciding to continue their relationship with you. 
What does it take to win their hearts?
Microsoft Dynamics CRM is built to enable each person in your organization to thrive. With the right system of engagement, you do more than inspire them. You enable them to do what they do best—to shine.

Marketing with CRM

Unleash your team's marketing potential with Microsoft Dynamics Marketing, delivering enterprise marketing automation and multichannel campaign management.

Know your customers

Your business revolves around the relationships you are able to cultivate with your customers. You want to attract new customers, retain the ones you have, and grow their business with you. 
Microsoft Dynamics Marketing give you the insight you need to better understand your customers. With powerful behavioral and marketing analytics, you can easily target and segment your customers, understand what they are interested in, and then engage them at the right time with the right message.

Love what you do

Great marketers love to be creative, but all too often they get bogged down with tedious tasks required to execute campaigns and to measure success. 
The customer relationship management (CRM) tools in Microsoft Dynamics CRM can take the work out of your job by helping you easily plan, create, manage, and execute campaigns, guarantee your digital assets are correct and kept up to date, and ensure you have the right people on the right tasks. At the same time, you can help improve your team’s efficiency through powerful workflow and collaboration tools. With Microsoft Dynamics Marketing, you can easily manage your marketing business so you can focus on the marketing magic.

Engage and execute across channels

Customers today have many choices when it comes to how they want to connect. Creating a meaningful relationship can require many touch points across multiple channels along the way.
With the power of multichannel marketing at your fingertips, your team is empowered to engage like never before. Whether you are looking to use social media, pay per click on the web, or use email, radio, TV, or billboards, Microsoft Dynamics Marketing can deliver improved execution, insight into your spend, and an understanding of the effectiveness of your marketing investments.

Optimize your mix, and measure success

The famous phrase, "If you can measure it, you can manage it," definitely applies to successful marketing efforts. Knowing what is working allows you to invest in the right places to help increase the return on investment (ROI) of your marketing campaigns. 
If you can easily leverage your data for rapid insights, you can make informed strategic and operational decisions. Real-time intelligence from your website can help ensure that you can surface the right campaign to the right customers. 
Microsoft Dynamics CRM help you to empower your sales and marketing teams with the appropriate intelligence to build lasting customer relationships.

Social CRM

Far more than a passing trend, social is here to stay. But when it comes to applying it to your business, you may be asking, "Where do I start?" The answer is simple: start with the priorities you have for your business. Enterprise Social can help you do whatever you need to do—faster and smarter.
Social capabilities help you do many things:

LISTEN. Hear what your customers are saying, uncover trends, and identify influencers.
ENGAGE. Take part in meaningful conversations with your stakeholders.
COLLABORATE. Connect with people quickly and easily, and work together to desired outcomes.
AMPLIFY. Create broad awareness of your message.
SOLVE. Grow and harvest community knowledge, and connect customers to solve problems.
INNOVATE. Take action on ideas and opportunities gleaned from the crowd.
ANALYZE. Get real-time feedback, monitor buzz, detect sentiment, and measure impact.

Microsoft Social Listening

Social has changed the way people engage and communicate. Today’s customers are more informed and getting their information in new ways and from new sources. Decisions are influenced by discussions online and user reviews. In fact, 75% of B2B customers are likely to use social media to influence their purchase decisions, and customers are over 60% of the way through the sales cycle before they contact you. Most of today’s social listening tools, however, are so complex and expensive that they’re only available to an elite few —which means relevant information rarely gets to the front lines who need it. At Microsoft, we believe this valuable information should be available to everyone.

  • Sophisticated Alerts. Microsoft Social Listening allows you to detect trends and listen for specific posts to keep you informed.
  • Native Language Sentiment Analysis. Sentiment analysis in the native language so you won’t miss cultural cues.
  • Social for Everyone. In contrast to others, our design is built to integrate directly with Microsoft Dynamics CRM.
  • Value. Social listening is included with CRM Online Professional licenses. (Included with CRM Online Professional Licenses. Minimum of 10 seats. Includes 10,000 posts per month).
  • Easy to use. The intuitive user interface looks just like Microsoft Dynamics CRM so you don’t have to be a social power user to use it.
  • Accessible from O365 platform. Can be purchased and administrated on Office365. We support single sign on through Office365, no additional login and credential are needed.
  • Azure cloud based service. Provides a high availability and excellent support. Customers will automatically profit from future developments of the Azure platform.
  • Comprehensive data. Full coverage of YouTube, Twitter, Facebook Fan pages & non-private posts. Over 70 million blogs with over 5,400,000 new posts per month (real time acquisition).

Social for Marketing

  • Campaign monitoring: understand what people think of your marketing messages on social media in real time.
  • Brand and product sentiment: learn what people really feel about your business.
  • Top influencer tracking: Identify who is most actively talking about your brand, products and services and how influential they are.

Social for Sales

  • Target account tracking: Monitor key developments at your top accounts.
  • Competitive intelligence: Gain important insights about your competitors.
  • Social buying signals: Spot purchasing signals and generate leads from the social web

Social for Service

  • Real time alerts: quickly identify customer issues and trends.
  • Social customer service: engage with customers and resolve issues across the social web.
  • Integration with CRM: track social posts from within Dynamics CRM.

Enjoy a robust platform

Built on a robust set of technologies, Microsoft Dynamics CRM provides enterprise-grade scalability and increased flexibility for organizations of all sizes.
• Harness the power of Windows Server, Microsoft SQL Server, and the .NET Framework for maximum performance.
• Light up your customer relationship management (CRM) with built-in connections to Microsoft Office, Office 365, Microsoft SharePoint, Windows Azure, Skype, Yammer, and more.
• Collaborate from anywhere with a variety of mobile devices and social technologies.
• The application is available in more than 41 languages.

Get the power of choice

Microsoft Dynamics CRM is the easiest and fastest way to experience the full benefits of Microsoft technology through a cloud, on-premises, or hybrid deployment model.
Microsoft Dynamics CRM Online is based on our experience of building and operating many of the world's largest cloud-based services and data centers. It delivers a trusted and secure cloud platform with a financially backed service level agreement and is compliant with world-class industry standards.
Learn more about our trust principles and privacy policies in the cloud at the Trust Center.
Our flagship cloud application is also available for on-premises deployment in your data center. Microsoft Dynamics CRM provides the same multi-tenant platform to host your workloads and apps in a private cloud. We also offer the option to migrate from one deployment model to another, providing you with maximum flexibility.

Discover simplified configuration and integration


With point-and-click configurations and customizations, Microsoft Dynamics CRM makes it easy to fit your scenarios and business needs. Empowered by a process-oriented user experience and visual designer, you can rapidly build your business model and configure your business processes for maximum agility.


Microsoft Dynamics CRM embraces an open technology platform that helps to unify and optimize your investments in various technologies. Developers can leverage .NET and many other open technologies to build integrations with a vast array of Microsoft and non-Microsoft applications.


Microsoft delivers a rich and robust application framework designed to help customers extend and build additional line of business workloads on top of Microsoft Dynamics CRM. You can rapidly customize Microsoft Dynamics CRM for extended CRM workloads to accelerate delivery, enhance the value of your deployment, help improve business relevance, and drive operational excellence.


Last Updated ( Friday, 03 April 2015 17:29 )